As Mark Zuckerberg launched Facebook chatbot platform last year, allowing developers to build bots inside the chat app, IMARK International was one of the web and app development companies that joined developers worldwide in creating chatbots to automate chats between customers and customer service representatives.
Development of Facebook chatbot in the Philippines
In early 2017, IMARK Philippines partnered with local brands and has been managing their Facebook pages, specifically chats powered by Artificial Intelligence. AI automates answers to FAQs, shares info about the products and services, and enables customers to quickly book or reserve a slot, and automatically fills and processes an order form or application form.
AI also sends automatic follow-ups and notifications to customers for new promos, best deals, and more. With AI, everything is automated without the customers knowing they’re actually chatting with a robot.
IMARK AI understands English, Tagalog, Taglish, and even an incorrect spelling or a bad grammar. It learns new words and phrases while chatting with customers. With AI interacting with customers’ inquiries, companies reduce expenses on the monthly salary of customer service representatives who, most of the time, answer an inquiry within 24 hours.
Unlike a CSR, AI answers every question by automatically sending it to the customer within a second, keeping all customers engaged in interactions with the Facebook page. While multiple inquiries are answered by multiple CSRs which costs a lot or by a few CSRs every minute or every hour which drives away customers, AI is capable of answering multiple questions simultaneously without a real person managing chats or conversations.
AI Facebook chatbot with human and personal touch
Unlike the rest of chatbots deployed on international Facebook pages managed by the rest of the developers around the world, IMARK Philippines adopts and maintains the world-class customer service procedure and style of the Filipino call center agents in terms of dealing with customers, politically-correct usage of words, politeness, and courtesy.
Because the Philippines is the call center capital of the world and the number one destination for business process outsourcing, IMARK Philippines-managed AI chatbots are also trained to be the world-class Filipino bots to ensure that customers will never feel they are chatting with emotionless robots.
How much is Facebook chatbot in the Philippines
IMARK Philippines is known for providing not-so-expensive yet high-quality tech products, which are developed and managed by technology experts. Hence, pricing for Facebook chatbot is way cheaper than the rest of the providers from other parts of the world.
Pricing depends on the number of Facebook users interacting with the Facebook Page on a monthly basis and the volume of information related to the products and services of the business or company.
How to get Facebook chatbot managed by IMARK Artificial Intelligence
First, IMARK needs to know the Facebook Page that the company wants to run with AI. IMARK needs to know the number of users interacting with the page on a monthly basis.
Second, IMARK needs to know more about the products or services, including FAQs and the common conversations between the Facebook User and Facebook Page Manager. The data will be used by IMARK to train the Artificial Intelligence to properly answer the inquiries on the Facebook Page.
Third, IMARK sends cost proposal, and upon approval by the company, the Facebook Chatbot powered by Artificial Intelligence will be set up with all the data required for training. When training is done, AI will be activated on the Facebook Page.